Outer Time Inner Space currently sell and ship within Australia only.

Important Please provide an address that will be attended during normal business hours as you will need to sign for your package otherwise it will be left unattended at the address.

All our orders will come with accurate GPS tracking provided by shippit.com

Delivery cannot be made to post office boxes. 

Rates and dispatch timeframe

We charge a flat rate of AUD$10 per order under 2kg (approximately 8 records). For anything over this weight we charge a flat rate of $15. All successful orders placed will be processed and shipped within 48 hours following your order. 

For all orders we use a service that takes 2-5 days after processing.

If your order has not arrived within 7 business days or you require more information, please email us at info@otisrecords.com.au

 

Returns

Please choose wisely, as we do not offer refunds if you have changed your mind.

We try our hardest to ensure items purchased are delivered as safely as possible, however in the unlikely event that a record you receive is damaged or has defects (not described), you are entitled to an exchange or a full refund if a replacement is not available.

​​Please note OTIS was once a physical store so there is a chance a record purchased was previewed instore. We do however inspect all records to maintain a high quality product. Sale items are sold as is, and cannot be returned or exchanged. ​For all other returns, please get in contact with us via email within 7 days of receiving defective goods to be issued a returns authorisation.

Do not mail anything back without first getting in contact and receiving your returns authorisation.